GOLD AWARD WINNER

Sprint Nextel Corp.

A few years ago, Nextel Communications Inc. saw its level of bad debt rising–a problem that reflected the largely manual methods Nextel used to enforce its credit policies and an increase in fraudulent activations of its wireless phones. In 2001, Nextel's bad debt hit 4.7% and in 2002, its chargebacks with VISA peaked at a level "significantly higher" than the 1% level at which VISA puts companies on probation. It was time to take action, and from the start it was clear that had to involve better enforcement and automation.

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