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Capgemini, a European technology consulting and outsourcing services firm, is expanding its business process outsourcing (BPO) portfolio and its operations to pursue opportunities in North America.

By Staff Writer | Updated on July 10, 2007

Capgemini, a European technology consulting and outsourcing services firm, is expanding its business process outsourcing (BPO) portfolio and its operations to pursue opportunities in North America. The North American market represents nearly two-thirds of the global BPO services market, according to a 2006 Gartner study, which pegged BPO spending at $152 billion worldwide.

Specifically, Capgemini is bringing two services to market: procurement services and assurance services for Sarbanes-Oxley compliance. Capgemini has been offering supply and BPO procurement services for some of its big clients in North America, such as TXU Corp. and Hydro One Inc., as part of larger deals, but now Capgemini will offer the procurement service as a standalone proposition. “We will provide both sides of the procurement proposition: the half that is procure to pay or the transaction processing half, and the more value-adding half of procurement BPO services, which is sourcing and category management or strategic sourcing,” says Tony Kelly, Capgemini’s global director for BPO product marketing.

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