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Automation Often Fails to Meet Expectations, Study Says

Cycle time little changed on some chores, but productivity rises on high-volume activities: AFP benchmarking survey

By Susan Kelly | Updated on November 03, 2009

Treasury departments continue to rely heavily on manual processes, and those that do automate often find they are disappointed with the results, according to the Association for Financial Professionals’ second annual benchmarking survey.

That gap between companies’ expectations about automation projects and the results they get might be attributed to “ineffective sponsorship” of the projects, rather than technical complexities, says Jeff Glenzer, AFP’s managing director for product development and policy. “The biggest source of failure in automation projects, at least according to our respondents, stems from weak management, which leads to inadequate resources,” Glenzer says. “Not having a champion or not having an effective champion, and also resource constraint after the project had begun–staffing being redirected, dollars being restricted.”

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