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Reshaping Primary Care

Pilot projects suggest boosting the family doctor's role in getting medical providers to work together cuts costs.

By Susan Kelly | Updated on January 05, 2010

One promising approach to containing soaring healthcare costs involves providing more primary care. In the medical home model, family doctors have long-term relationships with patients and coordinate their care with specialists. Aircraft manufacturer Boeing saw healthcare spending decline by 20% for a group of employees and dependents with chronic conditions whom it enrolled in a medical home pilot called the Intensive Outpatient Care Project in Puget Sound, Wash. After an initial exam, a medical team devised a care plan for each patient and used office visits, phone calls and e-mails to help patients manage their conditions.

The Boeing savings mostly reflected less spending on hospitalizations and emergency room visits, according to an article in Health Affairs. (Boeing declined to comment.) The project also improved patient outcomes, according to the article, including boosting their physical functioning scores and cutting their sick days by more than half.

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