Microsoft faced a challenge collecting for advertising it had sold, particularly in the Europe, Middle East and Africa region. Going into 2009, the collections record for that region was the worst on record, and it continued to deteriorate. Receivables more than 60 days past due rose to 29% by June, almost three times what Microsoft considers an acceptable level. Unresolved disputes had pushed many invoices past due by more than 365 days. Many of the delinquencies were in high-volume, low-value accounts, so the solution could not be labor-intensive. Withholding credit was hurting sales to new customers and those that had stayed current. A solution had to be automated, scalable and able to support multiple languages.

The solution had two parts–credit risk management and analytics and reporting. To clarify the credit risk, a detailed customer/parent master list was prepared that allowed Microsoft to roll up exposure by customer. With accurate exposure information, the company began to apply credit holds and to pause campaigns for the most delinquent advertisers.

Complete your profile to continue reading and get FREE access to Treasury & Risk, part of your ALM digital membership.

Your access to unlimited Treasury & Risk content isn’t changing.
Once you are an ALM digital member, you’ll receive:

  • Critical Treasury & Risk information including in-depth analysis of treasury and finance best practices, case studies with corporate innovators, informative newsletters, educational webcasts and videos, and resources from industry leaders.
  • Exclusive discounts on ALM and Treasury & Risk events.
  • Access to other award-winning ALM websites including PropertyCasualty360.com and Law.com.

Already have an account?


NOT FOR REPRINT

© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.

Treasury & Risk

Join Treasury & Risk

Don’t miss crucial treasury and finance news along with in-depth analysis and insights you need to make informed treasury decisions. Join Treasury & Risk now!

  • Free unlimited access to Treasury & Risk including case studies with corporate innovators, informative newsletters, educational webcasts, and resources from industry leaders.
  • Exclusive discounts on ALM and Treasury & Risk events.
  • Access to other award-winning ALM publications including PropertyCasualty360.com and Law.com.

Already have an account? Sign In Now
Join Treasury & Risk

Copyright © 2024 ALM Global, LLC. All Rights Reserved.