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Gold AHA Winner in Enterprise Risk Management

Mayo Clinic's own data-mining software spots credit card abuse. (Linda Unterborn and Erich Heneke)

By Staff Writer | Updated on November 01, 2011
Linda Unterborn, audit and controls analyst, supply chain management, and Erich Heneke, senior manager, supply chain management

Mayo Clinic takes a gold for developing data-mining software that monitors its employees’ use of credit cards. The cards enable small-dollar purchases without time-wasting paperwork and processing—key for staff who should be focused on patients’ needs—but introduce the potential for abuse or policy violations.

Credit card issuers have long used software to identify potentially problematic patterns when, for example, purchases are made in New York and then 10 minutes later in Seattle. The Mayo Clinic’s software, says Erich Heneke, senior manager of supply chain audit and controls, instead looks for internal fraud.

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