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Hospitality company Carlson, which owns such familiar brands as Radisson Hotels and T.G.I. Friday’s, is reaping big savings with a new telecom expense management (TEM) provider whose services go beyond the standard approach of identifying carrier overbilling. According to Gartner research, companies that outsource TEM for their fixed lines could save 16% to 32% of overall fixed-line spending in the first two years and 5% to 11% in subsequent years by avoiding costs, recapturing overpayments and reducing staff.
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