Shared service centers that handle such back-office tasks as billing and payments have become a part of the corporate landscape, many executives seem to unhappy with the performance of such centers, according to a recent SunGard survey.
The survey included 485 executives from companies around the world, some of whom worked in shared service centers (SSC) and others in business units served by shared service centers. Almost 37% of the business unit executives expressed dissatisfaction with their shared service center's performance, although that sentiment was shared by just 19.7% of the shared service center executives.
The main complaint, that the company's culture keeps it from using the shared service center properly, was cited by 52% of business unit executives and 65.5% of shared service center executives.
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Susan Kelly
Susan Kelly is a business journalist who has written for Treasury & Risk, FierceCFO, Global Finance, Financial Week, Bridge News and The Bond Buyer.
